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Services...
Call Centers & Contact Centers
Inbound and outbound centers are an integral component for how a company communicates with it's customers. As such, we offer your business a variety of services to assist with improving efficiency and reduceing cost.
- Needs and Requirements Analysis
- Current Business Process Evaluation
- Process & Call Flow Design
- Operational Tune-Up / Performance Review
- Statistical Review of Analytics / KPI's / Benchmarking
- Site Selection & Design
- Project Management / Implementation
- Evaluation, Selection & Design of ACD Systems and Applications
- Multi-Channel Integration for Email, Fax and Web Chat
- Computer Telephony Integration (CTI)
- Interactive Voice Response Systems (IVR)
- Outbound Contact Management
- Quality Recording Systems
- Work Force Management Systems
- Work-at-Home Applications
- Agent & Supervisor Training
Telecommunications/Data Infrastructure
Technology is advancing faster and faster, which places added stress on IT personnel. We can help by providing supplementary services to support your existing technical staff as the need arises.
- Evaluation / Inventory of Existing Data Networks, PBX and VoIP Systems
- RFP Development & Response Evaluation
- Technical Evaluations of New Data and Telecommunications Products
- Evaluation and Selection of Local, Long Distance and Data Network Carriers
- Evaluation, Selection & Design of PBX and VoIP Voice Systems and Applications
- Evaluation, Selection & Design of Data Network topologies, systems and services
- Voice Mail and Unified Messaging/Communication Systems
- Audio and Video Conference Systems
- Call Accounting Systems
- VoIP (Voice Over IP) Technologies
- Fax Send and Receive Systems
- Design & Implementation of Premise or Campus Structured Cable Systems
- Technical End-User and Administrator Systems Training
- Technology Convergence
- Campus and Enterprise Network Design
- Data Center Design and implementation
Data/Networking
At Trien & Associates, we have the experience to assist you with data services including a broad range of distinct specialties:
- Infrastructure analysis and consolidation
- High availability and redundant systems
- High performance, next generation networks
- Data Center evaluations and designs to ensure optimal space utilization, Heat and Power distribution, etc.
- Off-site Disaster Recovery facility planning
- Network Monitoring and Alerting systems
- Network Security / Firewall / Intrusion Detection & Prevention systems
- Wireless data/voice Networks
- Storage Area Network systems
Hospitality
Our consultants can provide needs analysis, RFP formulation, vendor evaluations, cost reductions and system installation supervision for:
- Point of Sale Systems
- Property Management Systems
- Access Control/Door Locking Systems
- Energy Management Systems
- Guest MATV/IPTV systems
- Guest Internet Services
- Intelligent Building Systems
Strategic and Financial
Besides the technology itself, it is imperative that your systems support both the current and future requirements of your business. We can provide objective assistance in a variety of areas.
- Telecom Needs & Requirements Analysis
- Strategic Telecommunication Planning
- Corporate Relocations
- Outsource Telecommunications Management Services
- Disaster Recovery Planning
- Evaluation of Telecommunications Staff & Management
- Vendor Comparative Analysis
- Contract Negotiations with Vendors
- Analysis of Cell Phone & Pager Plans
Utilization and Cost Containment
The effective utilization of your systems while containing costs is key to your business success. Our experience allows us to properly assess costs associated with your telecommunications services.
- Traffic Analysis / Utilization Review
- Telecommunications Billing Audits
- Local/Long Distance Cost Reduction
- Convergence - Data/Voice/Video
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